Frequently Asked Questions
Maintenance
Prior to moving in, we will paint, do professional cleaning, do carpet cleaning, and perform any necessary maintenance.
Yes, Pillar Lago has onsite maintenance.
Please submit a maintenance request via a phone call, online on the resident portal, or in person.
We will assist you within 24 hours.
No, but permission is required to enter.
During business hours, residents can get a key from the leasing office with an ID. After hours, the resident would have to call a locksmith.
Yes, as long as the apartment is returned to its original state without damage.
Amenities
Pillar Lago has a dog park, resort-style pool, garages are available, an outdoor kitchen and BBQ area, outdoor entertainment area, valet trash & recycling services.
The pool is open all year long.
Yes, and we also have garages.
Each unit comes with a washer and dryer.
Pillar Lago is a pet-friendly community.
Yes, there is a pet park onsite.
Yes, please contact us for more information.
Washer and dryer, fridge, dishwasher, microwave, and stove are all standard amenities.
Yes, please contact us for more information.
No, packages will be delivered to your front door.
Admin
No, tours are free.
Walk-ins are allowed.
The management office is open Mon-Fri, 10 AM-6 PM.
You may apply online on our website or in person.
It takes up to 48 hours to receive approval for an application.
Prorated rent, applicable charges, and a deposit are required.
Check, cashiers check, online through the resident portal or money order.
Please pay your rent online via the resident portal on our website.
Pet rent, renters insurance, and optional garage.
Yes, renters insurance is necessary.
None of the utilities are included in your rent, as they are billed through conservice.
Please contact Electric APS to set up your utilities.
Cox Communications is the provider for internet and cable.
Yes, a referral bonus is granted.
Guests are allowed to stay up to two weeks.
No transfer fees when transferring to any other Pillar Community.
No, subletting is not allowed.
Two times the base rent will be charged f you break your lease.
Location
No, there is not public transportation close by.
We are located in Peoria School District.
Parkridge Dog Park is the nearest dog park.
Yes, bike trails are close, as New RiverTrailhead is nearby.
Camino a Lago Marketplace is a close place where residents go shopping.
Starbucks is 3.9 miles away.
We are located on the west of the northwest corner of Lake Pleasant and Beardsley Road.
Pleasant and Beardsley Road. Please visit the Maps page for directions.
Didn't find an answer?
Our team is always ready to answer your questions.
Testimonials
I would like to recognize both Mike and Jadyn for doing a great job.
- John & Diane
Jadyn is always welcoming and professional. Mike is prompt, knowledgeable and friendly. It has far exceeded my expectation and past experiences.
- Sandra
Rico and Susan were prompt to get to my work order. They are always friendly and efficient.
- Deedra
I recently moved into a new unit and the entire process was so smooth! Susan is the manager and she made my experience incredible! The application process was easy and fast, communication was great. Susan has been so professional and also very personable. Myself and my daughter have felt so at home since we have been here. We are so happy to call this our home, all with the help of Susan!
- Amanda
Susan and Ricardo have been amazing with our move into Pillar Lago. We already love the community!
- Molly
Not sure why anyone would give this place anything other than 5 stars! We have lived here for over a year now and absolutely love it! The maintenance guys are always on top of making sure things get fixed in a timely manner and are always so kind. The homes are beautiful inside and out the community is amazing and we always have something going on to get people together. The icing on the cake is our property manager Susan she is absolutely amazing! She goes above and beyond for her tenants and d
- Clint