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Frequently Asked Questions


Prior to moving in, we will paint, do professional cleaning, do carpet cleaning, and perform any necessary maintenance. 

Yes, Pillar Lago has onsite maintenance.

Please submit a maintenance request via a phone call, online on the resident portal, or in person. 

We will assist you within 24 hours. 

During business hours, residents can get a key from the leasing office with an ID. After hours, the resident would have to call a locksmith. 

Yes, as long as the apartment is returned to its original state without damage.


Pillar Lago has a dog park, resort-style pool, garages are available, an outdoor kitchen and BBQ area, outdoor entertainment area, valet trash & recycling services.

Yes, and we also have garages. 

Each unit comes with a washer and dryer. 

Pillar Lago is a pet-friendly community. 

Yes, there is a pet park onsite. 

Washer and dryer, fridge, dishwasher, microwave, and stove are all standard amenities.

Yes, please contact us for more information. 

No, packages will be delivered to your front door.


The management office is open Mon-Fri, 10 AM-6 PM.

You may apply online on our website or in person. 

It takes up to 48 hours to receive approval for an application. 

Prorated rent, applicable charges, and a deposit are required. 

Check, cashiers check, online through the resident portal or money order. 

Please pay your rent online via the resident portal on our website. 

Pet rent, renters insurance, and optional garage. 

Yes, renters insurance is necessary.

None of the utilities are included in your rent, as they are billed through conservice.

Please contact Electric APS to set up your utilities.

Cox Communications is the provider for internet and cable.

Guests are allowed to stay up to two weeks.

No, subletting is not allowed.

Two times the base rent will be charged f you break your lease. 


No, there is not public transportation close by.

We are located in Peoria School District.

Parkridge Dog Park is the nearest dog park. 

Yes, bike trails are close, as New RiverTrailhead is nearby.

Camino a Lago Marketplace is a close place where residents go shopping.

We are located on the west of the northwest corner of Lake Pleasant and Beardsley Road. 

Pleasant and Beardsley Road. Please visit the Maps page for directions. 

Didn't find an answer?

Our team is always ready to answer your questions.